How Your Communication Can Address Negative Customer Issues on Social Media

A research study revealed that 90% of businesses acknowledge that they’ll need to use social media for customer service by the year 2020. Studies have also revealed that about 67% of customers currently use social networks like Facebook and Twitter to get quick resolutions to their customer service issues. Also read: 16 Mistakes That Turn People Away From Your Website 16 YouTube Features You Need to Know Basic Marketing Tips and Tricks That Produce Big Results Communicating through social networks have been acknowledged to be a practically good way to communicate with customers and fans, but more than that it can also be used as a channel where angry customers can write negative things about your business and offer you the opportunity to [...]