Frequently Asked Questions

Can i monitor my account disk space and bandwidth usage?

Yes. You can monitor your disk space and bandwidth usage from within your cPanel control panel. This section of your website is secure and usually require a username and password authentication.

After you log in, check the left column under "stats" and you will find your website statistics including disk space and bandwidth usage.

Can i take control and manage my website from Todhost Control Panel?

Our hosting accounts feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting including files. databases, domain features, and lots more.

Todhost features an enhanced user friendly interface that is fully integrated with cPanel and allows for full website control including emails, SSL certificates, domain control and registration and DNS management

Can i upgrade or downgrade my web hosting plan?

Yes. You can conveniently do an upgrade or a downgrade request through for your website. An upgrade or downgrade will not affect your website in any way, it will only affect the amount of resources such as disk space you want to use for your website. If you are a small business for instance, there may be no need ordering a huge 20GB dis space plan. If you did, you can simply downgrade during your renewal having seen that you are not using so much data.

To request an upgrade, simply login to the todhost client area and send upgrade/downgrade requests and have them completed within minutes.

You can also request an upgrade or downgrade by snd a request to customer support

Can i view some of the websites you are hosting?

Yes! You can take a look at some of our client websites. Over the years, we have hosted websites for some of the most reputable companies and organisations in Nigeria including The Benue State Polytechnic, The Movement for the Survival of the Ogoni People (MOSOP), Ogoninews website, The Catholic Church and many others. You can view a selected few from the table below.

http://www.ogoninews.com http://amvileservices.com
www.mosop.org.ng  
http://www.sobazgroup.com  
http://www.dotnovahotels.com  
http://somerfieldltd.com/  
http://pumpkingservices.com  

How do I pay for Todhost services?

We accept payments through bank transfer and through online card payment. We accept all the major debit and credit cards including VISA, Mastercard, Interswitch Verve Card and all others. We also accept payments through direct bank transfer. You will need to check on your invoice after making an order for alternative payment methods.

To make a bank transfer, simply pay to the following account:

Todhost Communication Services
Account number: 4010861982
Bank: Fidelity Bank Plc

You can pay via quickteller.com or any other payment gateway as may be displayed on your invoice upon completion of an order.

Can I Change My Account Login Details

Yes. Your account login credentials should be contained in the "New Account Information" which will be sent to your email once your account is created. It is automatically sent on account creation. If you do not receive this information, then the other way you can login to your cPanel environment is to use the Todhost client area. Loging in through the Todhost client area will not reuire that you enter your cpanel username and password. Once you have successfuly logged in to your client area on our website, you can proceed to do the rest including changing the cpanel password.

Note: You will not be able to change your cpanel username through the Todhost client area or by using the cPanel environment. You can only change the cPanel password and not the username.

Does Todhost support WordPress, Joomla and E-commerce other Application Hosting?

Yes. You can host your WordPress, Joomla, Magento, OSCommerce, Prestashop and all other applications with Todhost. Most of these softwares are available freely under the software section in your web hosting control panel and can be installed with few clicks.

You can host free scripts like WordPress, Joomla, Drupal, PHP, Magento, and over 300 other softwares.

I want to transfer my website to Todhost, Will there be any downtime?

You won't experience any downtime due to a website transfer to our hosting platform. Your transfer to Todhost will be completed without any downtime. Our technicians will complete the transfer process and verify that everything works well before your DNS is directed to Todhost servers.

We will transfer your website for free and we will move all your files, email accounts, databases, scripts and check the integrity of your new website to confirm everything is working fine and then your DNS will be altered to direct to ns1.todhost.com and ns2.todhost.com

How long does it take to setup my account after payment?

Ordinarily, all shared web hosting order get instant activation on payment. If you pay through credit card, activation will be instant. There could be some delays in processing orders that received payments through direct bank deposits - this is to allow us time to confirm the bank deposits.

You can speed up the activation process for direct bank deposits when you call our customer care center after payment or you send us an email copy of your bank payment teller.

Direct bank deposits get activated within 30minites after payment and does not require you to send evidence of payment except payment was made through a third party.

Are There Free Web Buildng Tools on Todhost?

Yes. We have free web building templates and also have 1-click script installs for content management systems like WordPress, Joomla, Magento, Drupal, Module and lots of other web development tools. They are all complletely free to install.

What Web Hosting Technology Does Todhost Run?

Except explicitly stated,Todhost runs on Linux. This is the most popular web hosting technology and it is so because it is good for open source.

Do You Accept Payments Through PayPal?

Currently (June 2017) we do not accept payments through PayPal. Paypal is currently not integrated with the Nigerian payment and banking system and we will not need to incorpate the PayPal gateway until it is officially accepted for payment in Nigeria.

Are There Any Other Charges Outside The Cost of Web Hosting or Domain Name?

No. The charges for website hosting and domain name registration are explicitly stated. There are no hidden or etra charges.

How Does Todhost Compare With Other Web Hosting Companies?

We have done a review of Todhost web hosting with a comparison chart that can guide you on the key features and advantages of Todhost over other web hosting firms. You can read about that in our blog: A Review of Web Hosting in Nigeria

How Do I Enable SSL on My Account?

You will have to order and activate an SSL certificate for your domain name. For more on this, please go to How to Install an SSL Certificate in cPanel

How Many Email Accounts Can I setup on the Smallest Todhost Web Hosting Package

You can create unlimited email accounts on all of Todhost's web hosting plan. You may want to check up all web hosting features below:

Key Website Hosting Features...

Free with all web hosting packages

- Unlimited/unmetered Bandwidth

- Unlimited email locations and databases

- Flexible, easy to use Control Panel

- 99.999% Uptime Guarantee

- No Contract, cancel at any time. No questions asked - with a 45 Day Money Back Guarantee,

- Web Hosting powered by wind energy

Loaded With Each Web Hosting Plan...

- Free Weebly site Builder and Web Building Tools

- Over 400 simple to-utilize Free Website Templates

- Free Website Transfer administrations: Domain Transfer, MySQL Transfer, Script Transfer

- Free scripts and website building apparatuses for CMS, web diaries, e-business thus on can be in a blaze presented for you with a few ticks

Control Panel Features...

- Latest cPanel and constantly updated user Control Panel

- Website Statistics: AWStats, Webalizer, Raw Log Manager, Referrer and Error Logs

- Free instant Shopping Carts, Blogs, Portals, Forums, Counters, and Form-mail

- Password Protected Directories and Custom Error Pages

- Web Based File Manager, Hotlink Protection, IP Deny Manager, Redirect URL

Programming and Database Features

- Unlimited MySQL Databases with phpMyAdmin Access

- Programming Language: CGI, Fast CGI, PHP 5, Ruby on Rails, Perl, Python, SSI

- Programming Modules: Curl, CPAN, GD Library, ImageMagick

- System Management: SSH Access and Cron Job Scheduling

- FrontPage Extensions

E-Mailing Features

- Unlimited POP3 Email Accounts with SMTP

- WebMail Access: Horde, SquirrelMail, RoundCube

- Receive your email to your phone by method for IMAP Support

- Prevent spam with SpamAssassin

- Unlimited Autoresponders, E-Mail Forwards, Email Aliases, Mailing Lists

Applications

- Instantly introduce more than 200 open-source scripts with just a tick!

- WordPress Hosting - Host your own unique WordPress blog

- Joomla Hosting and Drupal Hosting - Professional CMS Solutions

- Magento Hosting - Free E-business applications for your own specific store

- Wiki Hosting - Start a Wiki site with MediaWiki

- Presta Shop web facilitating - Instantly present your e-business application and set up your own particular online shop.

Order Web Hosting with Todhost




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