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Port Harcourt

34 Emekuku Street
D-Line, Port Harcourt
P : (0) 808 573-1657

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34 Emekuku Street, D-Line, Port Harcourt

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FAQs

Generally speaking, submitting a contact us form with your concerns clearly stated is sufficient to address issues and concerns. However, in case of the need for an immediate response, we advice that you use the live chat window.

No. a contact us form sends us a message via the emailing system whereas a ticket registers a complaint with an I.D and we can always track the status of the complaint with the ticket I.D. A contact us form submission will not automatically create a ticket.

We response to all inquiries within 3 hours. However, this response time will depend on the question and the time it takes to provide the required response. Response time could be longer and shorter, it depends on the time it takes us to investigate the query and provide the appropriate response that addressees the concerns.

We do not always provide a written response to every query. We do so with a ticket but not with all submissions through the contact form. There are complaints that does not require a call back or response. However, be rest assured that we attend to every complaint appropriately.